Productive C# Privacy Policy

1. INTRODUCTION

    This privacy notice provides you with details of how we collect and process your personal data through your use of our sites productivecsharp.com.
    
    By providing us with your data, you warrant to us that you are over 13 years of age.
    
    Andrea Angella is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
    
    Our full contact details are:
    
    Full name of legal entity: Andrea Angella
    
    Email address: andrea.angella@productivecsharp.com
    
    Postal address: 182-184 High Street North, East Ham, London, E62JA, UK
    
    It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at andrea.angella@productivecsharp.com. 
    

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

    Personal data means any information capable of identifying an individual. It does not include anonymised data.

    We may process the following categories of personal data about you:

    Communication Data that includes any communication that you send to us whether that be through the contact form on
    our websites, through email, text, social media messaging, social media posting or any other communication that you
    send us. We process this data for the purposes of communicating with you, for record keeping and for the
    establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate
    interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or
    defend legal claims.

    Customer Data that includes data relating to any purchases of goods and/or services such as your name, title,
    billing address, delivery address, email address, phone number, contact details, purchase details and your card
    details. We process this data to supply the goods and/or services you have purchased and to keep records of such
    transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or
    taking steps at your request to enter into such a contract.

    User Data that includes data about how you use our websites and any online services together with any data that you
    post for publication on our websites or through other online services. We process this data to operate our websites
    and ensure relevant content is provided to you, to ensure the security of our websites, to maintain back- ups of our
    websites and/or databases and to enable publication and administration of our websites, other online services and
    business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to
    properly administer our websites and our business.

    Technical Data that includes data about your use of our websites and online services such as your IP address, your
    login data, details about your browser, length of visit to pages on our websites, page views and navigation paths,
    details about the number of times you use our websites, time zone settings and other technology on the devices you
    use to access our websites. The source of this data is from our analytics tracking system. We process this data to
    analyse your use of our websites and other online services, to administer and protect our business and websites, to
    deliver relevant websites content and advertisements to you and to understand the effectiveness of our advertising.
    Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly
    administer our websites and our business and to grow our business and to decide our marketing strategy.

    Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and
    your communication preferences. We process this data to enable you to partake in our promotions such as
    competitions, prize draws and free give-aways, to deliver relevant websites content and advertisements to you and
    measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate
    interests which in this case are to study how customers use our products/services, to develop them, to grow our
    business and to decide our marketing strategy.

    We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant websites content and
    advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the
    effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which
    is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground
    for this processing is either consent or legitimate interests (namely to grow our business).

    Sensitive Data

    We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race
    or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union
    membership, information about your health and genetic and biometric data. We do not collect any information about
    criminal convictions and offences.

    Where we are required to collect personal data by law, or under the terms of the contract between us and you do not
    provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods
    or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you
    have ordered but if we do, we will notify you at the time.

    We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if
    necessary. For more information on this please email us at andrea.angella@productivecsharp.com. In case we need to
    use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

    We may process your personal data without your knowledge or consent where this is required or permitted by law.

    We do not carry out automated decision making or any type of automated profiling.

    

3. HOW WE COLLECT YOUR PERSONAL DATA

    We may collect data about you by you providing the data directly to us (for example by filling in forms on our sites
    or by sending us emails). We may automatically collect certain data from you as you use our websites by using
    cookies and similar technologies. Please see our cookie policy for more details about this.

    We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the
    EU, advertising networks such as Facebook based outside the UK and/or the EU, such as search information providers
    such as Google based outside the UK and/or the EU, providers of technical, payment and delivery services, such as
    data brokers or aggregators.

    We may also receive data from publicly availably sources such as Companies House and the Electoral Register based
    inside or outside the UK and/or the EU.
    

4. MARKETING COMMUNICATIONS

    Our lawful ground of processing your personal data to send you marketing communications is either your consent or
    our legitimate interests (namely to grow our business).

    Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if

    (i) you made a purchase or asked for information from us about our goods or services or

    (ii) you agreed to receive marketing communications and in each case, you have not opted out of receiving such
    communications since. Under these regulations, if you are a limited company, we may send you marketing emails
    without your consent. However, you can still opt out of receiving marketing emails from us at any time.

    Before we share your personal data with any third party for their own marketing purposes we will get your express
    consent.

    You can ask us or third parties to stop sending you marketing messages at any time by emailing us at
    andrea.angella@productivecsharp.com at any time.

    If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a
    result of other transactions, such as purchases, warranty registrations etc.

    

5. DISCLOSURES OF YOUR PERSONAL DATA

    We may have to share your personal data with the parties set out below:

    Service providers who provide IT and system administration services.

    Professional advisers including lawyers, bankers, auditors and insurers.

    Government bodies that require us to report processing activities.

    Third parties to whom we sell, transfer, or merge parts of our business or our assets.

    We require all third parties to whom we transfer your data to respect the security of your personal data and to
    treat it in accordance with the law. We only allow such third parties to process your personal data for specified
    purposes and in accordance with our instructions.
    

6. INTERNATIONAL TRANSFERS

    We are subject to the provisions of the UK General Data Protection Regulations that protect your personal data.
    Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place
    to ensure a similar degree of security for your personal data. As suc

    We may transfer your personal data to countries that the relevant regulatory authorities in the United Kingdom have
    approved as providing an adequate level of protection for personal data by; or

    If we use US-based providers that are part of a UK regulator approved privacy framework, we may transfer data to
    them, as they have equivalent safeguards in place; or

    Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes
    of conduct or certification mechanisms approved by the United Kingdom regulators which give personal data the same
    protection it has in the UK.

    If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You
    will have the right to withdraw this consent at any time.

    We are subject to the provisions of the EU General Data Protection Regulations that protect your personal data.
    Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place
    to ensure a similar degree of security for your personal data. As such:

    We may transfer your personal data to countries that the European Commission has approved as providing an adequate
    level of protection for personal data by; or

    If we use US-based providers that are part of an EU approved privacy framework, we may transfer data to them, as
    they have equivalent safeguards in place; or

    Where we use certain service providers who are established outside of the EEA, we may use specific contracts or
    codes of conduct or certification mechanisms approved by EU regulators which give personal data the same protection
    it has in the EEA.

    If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You
    will have the right to withdraw this consent at any time.
    

7. DATA SECURITY

    We have put in place security measures to prevent your personal data from being accidentally lost, used, altered,
    disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and
    partners who have a business need to know such data. They will only process your personal data on our instructions
    and they must keep it confidential.

    We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable
    regulator of a breach if we are legally required to.
    

8. DATA RETENTION

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,
    including for the purposes of satisfying any legal, accounting, or reporting requirements.

    When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential
    risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means
    and legal requirements.

    For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity,
    Financial and Transaction Data) for six years after they stop being customers.

    In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may
    use this information indefinitely without further notice to you.
    

9. YOUR LEGAL RIGHTS

    Under data protection laws you have rights in relation to your personal data that include the right to request
    access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the
    lawful ground of processing is consent) to withdraw consent.

    You can see more about these rights at:

    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

    If you wish to exercise any of the rights set out above, please email us at andrea.angella@productivecsharp.com.

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we
    may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with
    your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to
    access your personal data (or to exercise any of your other rights). This is a security measure to ensure that
    personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for
    further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if
    your request is particularly complex or you have made a number of requests. In this case, we will notify you.

    If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the
    Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
    We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for
    you. If you are within the EU and are not happy with any aspect of how we collect and use your data, you have the
    right to complain to the data protection authority of the country in which you are based. We should be grateful if
    you would contact us first if you do have a complaint so that we can try to resolve it for you.
    

10. THIRD-PARTY LINKS

    These websites may include links to third-party websites, plug-ins and applications. Clicking on those links or
    enabling those connections may allow third parties to collect or share data about you. We do not control these
    third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage
    you to read the privacy notice of every websites you visit.
    

11. COOKIES

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
    If you disable or refuse cookies, please note that some parts of these websites may become inaccessible or not
    function properly. For more information about the cookies we use, how to change or withdraw your consent please see
    our Cookie Policy